Returns & Exchanges
Due to the perishable nature of our handcrafted brittle, we are unable to accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Order
Upon delivery, please examine your Nina Brittle package immediately to ensure the quality and condition of the treats meet your expectations.
Contact Support
If there is an issue with your order, email our support team within 48 hours of delivery with your order number and clear photos of the damage or discrepancy.
Review Process
Our quality assurance team will review your claim within 2 business days to determine eligibility for a replacement or a store credit refund.
Resolution Delivery
Once approved, we will promptly ship a fresh replacement of your brittle or issue a credit to your original payment method, excluding shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing